Cookie Policy

This Cookie Policy explains how Neverland Casino (officially branded as Hard Rock Neverland Casino) uses cookies and similar technologies when you visit or use our digital experiences that link to this policy (the “Site”). It also explains your choices, including how to manage cookies in your browser or device settings.

Neverland Casino is a free-to-play social casino operated by HRD Games LLC. The app uses virtual currencies (such as Coins, Diamonds, and WDollars) for entertainment only. There is no real-money wagering, and there is no cash-out or redemption of virtual currency for cash.

Cookies, Explained in Plain English

A “cookie” is a small text file that a website places on your computer, phone, or tablet when you visit. Cookies help the Site recognize your device, remember preferences, and support features like keeping you signed in and helping pages load properly.

We may also use similar technologies, such as pixels, SDKs, local storage, and device identifiers. For simplicity, we refer to all of these as “cookies” in this policy.

Why We Use Cookies (And What They Help Us Do)

Cookies support the way the Site works and help us deliver a smoother, safer experience. Depending on the cookie, it may be used to:

• Keep the Site functioning reliably, including sign-in and navigation
• Protect against fraud, suspicious activity, and security threats
• Remember your preferences, such as language or other settings
• Understand how people use the Site, so we can improve performance and usability
• Measure marketing effectiveness and show more relevant messages where permitted

The Main Types of Cookies We May Use

Cookies generally fall into a few categories. Some are set by us (“first-party cookies”), and others are set by companies that provide services to us (“third-party cookies”).

Essential Cookies (Strictly Necessary)

These cookies are required for the Site to work. They help with core functions like security, network management, accessibility, preventing abuse, and enabling requested services.

If you block essential cookies, parts of the Site may not work properly, and certain features may become unavailable.

Functional Cookies (Preferences and Convenience)

Functional cookies help the Site remember choices you make and provide enhanced, more personalized features. For example, they may remember your settings so you do not need to re-enter them each time you return.

Disabling these cookies may not break the Site completely, but it can reduce convenience and personalization.

Performance and Analytics Cookies (Understanding What Works)

These cookies help us understand how visitors interact with the Site, including which pages are visited most often, how long pages take to load, and whether errors occur. We use this information to improve speed, navigation, and overall user experience.

Analytics data is typically reported in aggregated form. Even so, some analytics tools may use cookies or similar identifiers to recognize devices over time.

Marketing and Advertising Cookies (Relevance and Measurement)

Marketing cookies may be used to deliver content and advertisements that are more relevant to you and to measure the effectiveness of campaigns. These cookies can be set by us or by third-party partners.

Depending on where you live and how you interact with cookie banners or settings, marketing cookies may be used only after you provide consent.

Session Cookies vs. Persistent Cookies

• Session cookies stay on your device only while your browser is open, and typically expire when you close it.
• Persistent cookies remain on your device for a set period or until you delete them, and help the Site remember you between visits.

Third-Party Services That May Set Cookies

We may use third-party providers to support Site operations, analytics, security, and marketing. These providers may set their own cookies or use similar technologies under their own privacy policies.

Examples of the types of third parties that may place cookies include:

• Analytics providers (to measure traffic and usage trends)
• Security and fraud-prevention providers (to help protect accounts and detect abuse)
• Advertising and measurement partners (to deliver, limit, or measure ads, where permitted)
• Customer support tools (such as chat or feedback features, if used on the Site)

If you contact support, you can also reach us by email at customercare@neverlandscasino.com. Please note that email providers and other communication services may process information according to their own policies.

Your Choices: How to Manage, Disable, or Delete Cookies

You can control cookies through your browser settings. Most browsers let you:

• See which cookies are stored
• Delete all cookies or cookies from specific sites
• Block cookies from specific sites
• Block third-party cookies
• Block all cookies (not recommended for most users)

Here is the important tradeoff: if you disable or delete cookies, you may need to re-enter preferences, some features may not function correctly, and certain pages may not load as intended.

Common Places to Adjust Settings

The exact steps vary, but cookie controls are usually located in your browser’s “Settings,” “Privacy,” or “Security” menu. If you use multiple browsers or devices, you will need to update settings on each one.

On mobile devices, you may also have additional controls at the operating system level that affect tracking or advertising. These settings can limit certain types of identifiers, but they may not remove browser cookies already stored.

Consent and Cookie Banners (When Applicable)

Where required by law, we use a cookie banner or similar tool to request your consent before placing certain non-essential cookies, such as analytics or marketing cookies.

If you withdraw consent, it will generally apply going forward. Some cookies may still remain on your device until they expire or until you delete them using your browser settings.

How Cookie Preferences Can Change Your Experience

Cookie choices affect what you see and how the Site behaves. For example:

• Blocking essential cookies can prevent sign-in, disrupt security features, or break core navigation.
• Blocking functional cookies can cause preferences to reset between visits.
• Blocking analytics cookies can limit our ability to diagnose performance issues and improve the Site.
• Blocking marketing cookies can reduce ad personalization and limit campaign measurement.

If you want to learn more about the Neverland Casino experience, you can also visit our main page at Neverland Casino.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our services. When we make changes, we will revise the policy content on this page.

If you continue using the Site after an update, it means you are accepting the revised policy to the extent permitted by law.

Contact Us for Privacy and Cookie Questions

If you have questions about this Cookie Policy or how cookies are used, contact us at customercare@neverlandscasino.com.

To help us respond faster, include details such as the device you are using, the browser name, and what you were trying to do when you encountered the issue.